Acceptance of Terms

By accessing or using the DataZen Global website (datazenglobal.com), downloading our resources, or engaging our services, you agree to be bound by these Terms of Service. If you don't agree, please don't use our services. These Terms apply to all visitors, users, prospects, and clients.

If you're accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Our Services

DataZen Global provides B2B lead generation, data intelligence, and outbound marketing services, including but not limited to:

• Appointment setting and qualified meeting generation
• LinkedIn lead generation and social outreach
• Account-based marketing campaigns
• Data as a Service (verified contact lists)
• Deliverability consulting and infrastructure setup
• End-to-end outbound lead generation
• Data enrichment

Specific deliverables, timelines, and pricing for engaged services are governed by a separate written Statement of Work or Service Agreement. In case of conflict between these Terms and an executed Service Agreement, the Service Agreement takes precedence for service-specific matters.

Your Obligations

When using our services, you agree to:

• Provide accurate, complete information about your business, ICP, and goals
• Comply with all applicable laws — including anti-spam laws (CAN-SPAM, GDPR, CCPA, India DPDP Act 2023), data protection regulations, and industry-specific rules
• Not use our services to send unsolicited communications to consumers (B2C) — we are a B2B service only
• Not provide us with any prospect data you do not have lawful right to share
• Pay fees on time and respond to reasonable communications from our team
• Not reverse engineer, resell, or repackage our deliverables, frameworks, or methodologies

You are solely responsible for ensuring your use of our services complies with the laws applicable in your jurisdiction and your target market's jurisdiction.

Fees & Payment

Fees, payment terms, and invoicing schedule are set out in your Service Agreement. Unless otherwise agreed in writing:

• Setup fees are due in full before work begins
• Monthly retainers are billed in advance, payable within 7 days of invoice
• Late payments may incur a 2% monthly interest charge and may result in service suspension
• Refunds are governed by the specific Service Agreement; deposits and setup fees are generally non-refundable once work has commenced
• Taxes: all fees are exclusive of applicable taxes (GST, VAT, etc.) which are your responsibility

Intellectual Property

What's yours stays yours. Any leads, contact data, meetings booked, pipeline created, and campaign outputs delivered to you as part of an engagement are your property to keep — no lock-in, no hostage data.

What's ours stays ours. Our methodologies, frameworks, proprietary processes (including The Intelligence Stack™), internal tools, templates, and any reusable IP we develop remain the property of DataZen Global. You receive a non-exclusive license to use the outputs of our services for your business.

Resources we publish — including the Outbound Playbook, Deliverability Guide, and blog content — are free to read and share with attribution, but may not be repackaged, resold, or republished without written permission.

Confidentiality

Both parties may share confidential business information during an engagement. We agree to:

• Use confidential information solely for the purpose of delivering services
• Protect it with the same care we use for our own confidential information
• Not disclose it to third parties without your written consent (except subcontractors under equivalent NDAs)
• Continue these obligations for 3 years after the engagement ends

Confidentiality does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

Warranties & Disclaimers

We will deliver services with reasonable skill, care, and professional standards. We commit to the specific performance benchmarks set out in your Service Agreement (e.g., bounce rate guarantees, inbox placement targets).

However, we cannot guarantee specific business outcomes like a fixed number of closed deals, revenue figures, or response rates from prospects — these depend on factors outside our control including your offer, market timing, sales process, and product-market fit.

Our website, resources, and educational content are provided "as is" without warranty of any kind. Use them at your own discretion and judgment.

Limitation of Liability

To the maximum extent permitted by law, DataZen Global's total aggregate liability for any claim arising out of or relating to these Terms or our services is limited to the fees you paid us in the 6 months preceding the claim.

Neither party is liable for indirect, incidental, consequential, special, or punitive damages — including lost profits, lost revenue, lost business opportunities, or reputational damage — even if advised of the possibility.

These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise) and survive termination of these Terms.

Indemnification

You agree to indemnify and hold DataZen Global harmless from any third-party claims, damages, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms or your Service Agreement
• Your violation of any law or third-party rights
• Inaccurate information you provided us
• Misuse of our deliverables for purposes other than agreed

We will similarly indemnify you for claims arising from our gross negligence or willful misconduct in delivering services.

Termination

Either party may terminate an engagement with 30 days' written notice, or immediately for material breach that isn't remedied within 14 days of notice. Upon termination:

• You pay for all services delivered up to the termination date
• We hand over all deliverables, data, and access in your possession
• Both parties return or destroy confidential information
• Sections covering IP, confidentiality, liability, and indemnification survive termination

Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts located in Guwahati, Assam, India.

For international clients, the parties may mutually agree in the Service Agreement to alternative dispute resolution via arbitration under the Indian Arbitration and Conciliation Act, 1996.

Changes & Contact

We may update these Terms from time to time. Material changes will be communicated by email to active clients and posted on our website. Continued use of our services after changes constitutes acceptance.

Questions about these Terms? Reach us at:

DataZen Global Ltd.
📧 legal@datazenglobal.com
📧 hello@datazenglobal.com
🌐 datazenglobal.com
📍 Guwahati, Assam, India